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Privacy Policy

This Privacy Policy explains how BT PEST TERMINATE handles personal information when you visit this website, contact us, request a quotation, or use our pest management services. We aim to collect only information relevant to responding to enquiries and providing our services, and to handle it in accordance with applicable Malaysian law, including the Personal Data Protection Act 2010 where applicable.

1. Who we are

BT PEST TERMINATE is a Sabah-based pest management service provider. For privacy enquiries, contact us at btpest.terminate@gmail.com or call/WhatsApp 016-811 7936 or 016-813 7936.

2. Information we may collect

Depending on how you interact with us, information may include your name, phone number, email address, property or business address, premises type, details of a pest concern, photographs you choose to send, appointment details, quotation and service records, and other information you provide in communications with us.

When you visit the website, our hosting or security systems may also process technical information such as IP address, browser and device information, requested pages, and timestamps in server logs. The information actually collected depends on the website configuration and the services in use.

3. How we use information

We may use information to respond to enquiries; assess service requirements; arrange inspections and appointments; prepare quotations; deliver and document pest management services; communicate safety, preparation and follow-up instructions; manage payments and records; maintain website security; respond to complaints; and meet applicable legal or regulatory obligations.

4. How you contact us

If you contact us by phone, email or WhatsApp, the relevant service provider may process your communications and associated account or device information under its own privacy terms. Please avoid sending unnecessary sensitive or confidential information. If you provide photographs, check that they do not unintentionally reveal information about other people or private areas that is not relevant to your enquiry.

5. Cookies and website technologies

This website may use essential cookies or similar technologies needed for WordPress functionality, security and user preferences. Depending on the features enabled, additional cookies may be used by embedded content or third-party services. You can manage cookies through your browser settings; disabling certain cookies may affect website functionality.

We have not described optional analytics or advertising cookies as active unless their use has been verified. If analytics, advertising pixels or other non-essential tracking tools are added, this policy and any required consent mechanism should be updated accordingly.

6. Maps, social media and other third-party links

This website may link to or display services operated by third parties, such as Google Maps, WhatsApp and social media platforms. When you interact with those services or follow an external link, the third party may collect information under its own privacy policy. We do not control the privacy practices of external websites and encourage you to review their policies.

7. When information may be shared

We may share relevant information with service providers who help operate our website or communications, with personnel or contractors who need it to provide an agreed service, or where disclosure is required or permitted by law. We do not state that information is shared with a particular analytics or advertising provider unless that integration is actually in use. We do not sell personal information as a business practice.

8. Retention and security

We keep information for as long as reasonably necessary for the purpose for which it was collected, including service delivery, record keeping, dispute handling and legal obligations. Retention periods depend on the type of record and the circumstances. We take reasonable steps to protect information against unauthorised access, loss, misuse or disclosure; however, no website or electronic transmission can be guaranteed completely secure.

9. Your choices and requests

Subject to applicable law and any relevant exceptions, you may contact us to ask about personal information we hold about you or to request access, correction or other action available under Malaysian law. We may need to verify your identity and clarify the request before responding. Some records may need to be retained where required by law or for legitimate business record keeping.

10. Children’s information

This website and our services are intended for adults arranging services for a property or organisation. We do not knowingly seek to collect personal information directly from children through this website. If you believe a child has provided personal information to us, please contact us so we can review the matter.

11. Changes to this policy

We may update this Privacy Policy when our website, services or legal obligations change. The current version will be published on this page with an updated review date where appropriate.

12. Contact us about privacy

For questions or requests about this Privacy Policy or your personal information, contact:

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